North Star CCA Ltd  |  Last updated: September 2026

North Star CCA Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect through our website, why we collect it, how we use and protect it, and your rights in relation to your personal data.

Who we are

North Star CCA Ltd is responsible for the personal information we collect and use through this website.

North Star CCA Ltd
3 Grove Road
Wrexham
Wales
LL11 1DY

For any questions about this Privacy Policy or how we use your personal information, please contact us at hello@northstarcca.com.

What information we collect

We only collect personal information that we need for a clear business purpose.

• your name
• your email address
• your telephone number, if you choose to provide it
• your organisation or employer, where relevant
• information you provide when completing an enquiry or contact form
• your preferences relating to receiving news and updates from North Star

We do not currently collect payment information through our website.

How we collect your information

We collect personal information when you:

• contact us through an enquiry or contact form
• subscribe to receive our newsletter, news or updates
• contact us directly using the details provided on our website

We will only use your personal information for the reason it was collected, unless we have a lawful reason to use it for another purpose.

How we use your information

We may use your personal information to:

• respond to enquiries and requests
• communicate with you about North Star
• send you newsletters, news and updates where you have chosen to receive them
• manage our relationships with organisations and individuals who contact us
• maintain appropriate business records
• comply with our legal and regulatory obligations

We will not sell your personal information.

Marketing communications

You will only receive marketing communications, newsletters or updates from North Star where you have chosen to receive them or where we otherwise have a lawful basis for contacting you.

Where consent is used, subscribing is optional and consent will not be assumed or given through a pre-ticked box.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting hello@northstarcca.com.

Unsubscribing from marketing communications will not prevent us from responding to an enquiry you have made or communicating with you where there is another legitimate reason to do so.

Our lawful basis for using your information

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on how you interact with North Star, we may process your information because:

• you have given us your consent, for example when subscribing to our newsletter
• it is in our legitimate interests, for example to respond to an enquiry and manage our business relationships
• we need to comply with a legal obligation

Where we rely on legitimate interests, we will consider your rights and interests and will not use your information where those interests are overridden by your rights.

Where your information is stored

Information submitted through our enquiry and contact forms may be received through our North Star email system.

Newsletter subscriber information is managed using Brevo, our email marketing platform.

Information may also be stored securely within North Star's Microsoft SharePoint environment for appropriate business and administrative purposes.

Some of the service providers we use may process or store information outside the UK. Where this happens, we take appropriate steps to ensure your personal information is protected in accordance with UK data protection requirements.

Sharing your information

We may share personal information with trusted service providers where this is necessary to operate our website, communications or business systems.

These may include providers of:

• website and hosting services
• email services
• email marketing services
• cloud storage and business systems
• professional or technical support

We only share information where necessary and expect organisations processing information on our behalf to protect it appropriately.

We may also disclose information where required to do so by law.

How long we keep your information

We will only keep your personal information for as long as it is reasonably required for the purpose for which it was collected, including satisfying any legal, regulatory or accounting requirements.

If you unsubscribe from our marketing communications, we may retain limited information to ensure that your preference not to receive marketing is respected.

Keeping your information secure

We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people who have a genuine business need to access it.

Cookies

Our website may use cookies that are necessary for the website to operate correctly.

We do not currently use Google Analytics or similar website analytics tools to track visitors.

If we introduce additional analytics, advertising or tracking technologies in the future, we will update our privacy and cookie information and, where required, ask for your consent.

Your rights

Under UK data protection law, you may have rights relating to your personal information, including the right to:

• ask for access to the personal information we hold about you
• ask us to correct inaccurate or incomplete information
• ask us to delete your personal information in certain circumstances
• ask us to restrict how we use your information
• object to certain uses of your information
• withdraw your consent where we rely on consent
• ask for certain information to be transferred to you or another organisation

These rights do not apply in every circumstance, but if you would like to exercise any of them, please contact us at hello@northstarcca.com.

Making a complaint

If you have concerns about how we use your personal information, please contact us first at hello@northstarcca.com so that we have the opportunity to address them.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time as North Star develops, our website changes or our use of personal information changes.

The latest version will always be published on our website with the date it was last updated.